Start with your order
If an item arrives damaged, is different from what you ordered, or is missing from your parcel, contact The Naari Club with the order number, product name and a description of the issue. Clear photographs of the product and packaging can help the seller review the request.
Return eligibility
Eligibility depends on the product, the issue reported and the terms displayed for that purchase. Food items, personal-use products and made-to-order goods can require different handling. A change-of-mind return is not automatically available for every listing.
Keep the item and packaging while the request is reviewed. Do not send a parcel back until you receive the return address and instructions for that seller.
Review and next steps
The Naari Club coordinates the request with the relevant vendor. You may be asked for more information or a return before a replacement or refund can be agreed. Shipping responsibility and any approved costs should be confirmed before returning the item.
Refund processing
Approved refunds are processed through the payment provider against the original payment. The amount depends on the resolution and whether product or shipping charges are included. The time for a credit to appear depends on the payment method, provider and bank; an immediate bank credit is not guaranteed.
Keep the refund reference supplied by support. If a credit has not appeared, share that reference when following up.
Mixed orders and unresolved payments
If your order contains products from several sellers, a return may concern only one seller’s items. A payment that needs stock or settlement review is checked before fulfilment. Your statutory rights are not excluded by this policy.
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Contact The Naari Club